Shipping/Order Information Questions
Do you ship internationally?
Yes, we ship to every country in the world.
How much will shipping cost?
Shipping costs are calculated at checkout. There you can input your information and get rates from various couriers based on speed/location.
How long will it take my order to ship?
For standard shipping, orders will be shipped within 5 business day from the time an order was placed. For faster shipping options (3-day, 2-day, 1-day), your order will be shipped the same business day if ordered before 3:10 PM PST. We offer free standard shipping to all continental US. International orders typically ship out within three business days or sooner. For more information please read our shipping policy.
For Refurbished model, it will take longer to ship as each model needs to go through its new QC.
How long is Standard Shipping in the USA?
Standard Shipping takes 3 to 5 days for delivery.
How much will VAT and Customs fees cost?
We do not calculate this at checkout. You are responsible for calculating and paying for these fees. Typically your select courier should notify you when it is time to pay. For more information please read our shipping policy.
Where else can I buy your products?
We sell on Amazon, eBay, and on our website! If looking for a physical location, please view our Dealers page to find the nearest location to you.
How do I cancel/edit my order?
Please start a live chat with one of our staff or email us at firstname.lastname@example.org.
Technical Support Questions
Why is my microphone not working?
If your microphone does not produce any sound at all, then chances are you are not using the right cable or you did not setup your audio interface correctly. Please visit our support page to find videos on how to setup your microphone properly and guides. If you are using a mic booster or a product that goes in between the interface and the microphone cable, you need remove that so it blocks 48V. This microphone already has sufficient gain so a mic booster is not necessary. If your issue is more specific and requires further help, please message us on live chat or email us at email@example.com.
What comes included when I buy a Stellar X2/Vintage microphone?
You will receive the microphone, an Aluminum Flight Case, a spring shockmount, a 3/8" to 5/8” adapter, a foam wind cover, and a leather pouch. Please view our product pages to view further specifications.
Where is my stand adapter?
Typically it should be attached to the shockmount. To remove, use a quarter or screw driver. We have started including it in a small bag so it is easier to find.
Which Microphone should I choose?
What is the difference between the Stellar X2, the Vintage, and the X3?
The Stellar X2 is designed to be a modern microphone with little added coloration in the high end. This produces a sound that is very clear for deeper voice. This makes it a great fit for many voiceover artist and most singers with a deeper voice. The Vintage is a much warmer mid ranged focused microphone that rolls off a lot the highs. This can be good in retaining clarity and openness without bringing up harshness. This makes it a good fit for many musical instruments and certain voices that are more sibilant. However, on certain voices the Vintage may be too dark or the mid boost may be too nasally. This is where the X3 comes in. The X3 is just a pure neutral microphone. Its rare to get a truly neutral mic at this price point and the X3 will simply pick up what is hearing. It has a very flat frequency response and it lacks any kind of coloration. This makes it the most true to the source microphone we offer.
Do you have any specific audio samples?
Visit our Media page to find various audio samples from our customers from drums to vocals.
Do you have any professionals to back you up?
Yes, we have reviews from Tape Op and Sound on Sound Magazine. Or checkout all the reviews and testimonials from our customers on our website!