Shipping/Order Information Questions
Do you ship internationally?
Yes, we ship to every country in the world.
How much will shipping cost?
Shipping costs are calculated at checkout. There you can input your information and get rates from various couriers based on speed/location.
How long will it take my order to ship?
For standard shipping, orders will be shipped within 1 business day from the time an order was placed. For faster shipping options (3-day, 2-day, 1-day), your order will be shipped the same business day if ordered before 3:10 PM PST. We offer free standard shipping to all continental US. International orders typically ship out within three business days or sooner. For more information please read our shipping policy.
How long is Standard Shipping in the USA?
Standard Shipping takes 3 to 5 days for delivery.
How much will VAT and Customs fees cost?
We do not calculate this at checkout. You are responsible for calculating and paying for these fees. Typically your select courier should notify you when it is time to pay. For more information please read our shipping policy.
Where else can I buy your products?
How do I cancel/edit my order?
Please start a live chat with one of our staff or email us at email@example.com.
Technical Support Questions
What comes included when I buy a Stellar X2/Vintage microphone?
You will receive the microphone, an Aluminum Flight Case, a spring shockmount, a 3/8" to 5/8” adapter, a foam wind cover, and a leather pouch. Please view our product pages to view further specifications.
Where is my stand adapter?
Typically it should be attached to the shockmount. To remove, use a quarter or screw driver. We have started including it in a small bag so it is easier to find.
Why does my microphone not work?
Please visit our support page to find videos on how to setup your microphone properly and guides. If your issue is more specific and requires further help, please message us on live chat or email us at firstname.lastname@example.org.
Which Microphone should I choose?
What is the difference between the Stellar X2 and the Vintage?
The Stellar X2 is designed to be a neutral microphone with little added coloration in the high end. The Vintage is a much warmer mid ranged focused microphone that rolls off a lot the highs. Visit our Media section to listen to audio samples from our customers, and videos.
Do you have any specific audio samples?
Visit our Media page to find various audio samples from our customers from drums to vocals.
Do you have any professionals to back you up?